Frequently Asked Questions


General Questions
What is included when I purchase an online course?
Purchases include unlimited access to the power point presentation, video, a Test Your Knowledge quiz, and downloadable credit letter.

The User Tour is gone; can I get it back?
If there is a tour available for your desired page, you can reset a tour by scrolling to the bottom of the page and selecting “Reset User Tour on this page”.

Account Questions
Do I have to create an account?
You will need to create an account in order to purchase and retrieve 1-B credit letters.

Do I need to log-in before selecting online courses?
You do not need to log-in to select courses, however; you will need to log-in or create an account before you can purchase courses.

Why do I get an error message that my email address is already in use, if this is the first time I try to create an account?
If your email address is already in use, then the OSU CME Office has already created an account for you.  To access your account, log in with your email address and use the password OSUcme#1.  You will be prompted to immediately change the password. 

What if I don’t get a verification email after I create an account?
After you create an account, you should immediately receive a verification email to the email address you used to create your account. If you don’t find the email in your inbox, please check your junk mail. If you don’t receive the verification email in either place, then either 1) click the orange Continue button (returning you to the website home page); hover mouse over the Have Questions tab; select “Contact Us” and use the form to submit a description of your problem or 2) call our office at 800-274-1972 during regular business hours of 9:00am to 4:00pm (CST) M-F.

What if I don’t remember which email address I used?
If you tried to log in and your email was incorrect, then on the website home page, hover mouse over the Have Questions tab; select “Contact Us” and use the form to submit a description of your problem or call our office at 800-274-1972 during regular business hours of 9:00am to 4:00pm (CST) M-F.

What if I don’t remember my password or my password doesn’t work?
Use the “Forgot Password” link in the “Log in” box to reset your password.

Course Questions
How do I sign up for online 1-B courses?
From the website Home screen: Click on Online Course Catalog (along top), or click on the Browse Online Course Catalog (in the middle of the page); Review catalog and select courses (number of courses selected and total price appears in floating View Cart button); Click on the floating View Cart; Review Cart and make any desired corrections; Click on Checkout; Please note that if you are not logged in at this point, you will be prompted to log in or to create an account before the Checkout screen appears; Review number of “Order Total (x Items)” and if necessary select Return to Shopping Cart to make any needed changes to the number of courses; if satisfied with courses select Place Your Order (all Category 1-B online course purchases are final). After order has been placed, you will receive a Confirmation Thank You page. Click on either: “Click here to access courses” or the orange Continue button, to access your courses.

Why was my cart empty?
Carts are session based, therefore If you put courses in your cart and you log out before you purchase them, when you log back in your cart will be empty.

Why were some of my courses removed from my cart?
If you started selecting courses before you log in and you inadvertently chose courses that you had previously purchased from this online website, then after you do log in, your courses that were previously purchased will be removed from your cart.

How do I remove courses on the Checkout screen?
To remove a course(s) from the Checkout screen, click on the “Return to Shopping Cart” button; remove unwanted courses; re-select the Checkout button; reconfirm courses on checkout screen; if satisfied, enter credit card information and click Place Your Order (all Category 1-B online course purchases are final).

Can I get a refund if I bought more courses than I needed?
Since credit letters are available immediately after purchase, all purchases of Category 1-B Online Courses are final.

Where can I find a list of my courses?
A complete list of your courses can be found under the My CME Account tab, by selecting either My Course Dashboard or My Transcript.

Where can I access my courses?
To access your courses alphabetically, go to the My CME Account tab and select My Course Dashboard. To access your courses in purchase date order, go to the My CME Account tab and select My Transcript.

What is the Dashboard?
My Courses Dashboard is your home page, where you will find all your purchased courses, a listing of the upcoming conferences, our contact information, access to the online catalog and to your credit letters.

Are courses separated by purchase date?
Courses are not separated by purchase date. All courses purchased are listed alphabetically under the My Courses tab. To see a list of your courses in purchase date order, go to the My CME Account tab and select My Transcript.

All my courses are mixed together, how do I find courses that I recently ordered?
To see a list of your courses in purchase date order, go to the My CME Account tab and select My Transcript.

Credit Letter Questions
When can I get my credit letter?
1-B Credit letters for any courses purchased through this website are available for downloading at any time.

How do I view and/or print my Category 1-B credit letter?
Option 1: To retrieve your individual credit letter, per course, go to the My CME Account tab; select My Course Dashboard; select desired course from Course Overview; scroll down to Credit Letter section and select Download Your Credit Letter; select the orange “View your credit letter” button; your credit letter will pop up in its own window. To return back to your course or the Dashboard, use the browser back button or re-select My Course Dashboard from the My CME Account tab.
Option 2: To print your individual credit letters in date order, go to the My CME Account; select My Transcript; select desired course from the Course Name column; course information will open, scroll down to Credit Letter section and select Download Your Credit Letter; select the orange “View your credit letter” button; your credit letter will pop up in its own window. To return back to the Transcript page, select the browser back button or hover mouse on My CME Account tab and select My Transcript,


Can I print one letter with all my courses?
You can print all your courses, in date order, by going to the My CME Account tab and selecting My Transcript. Courses appear in date order, with most recent listed first. You can either right click your mouse and select Print or you can scroll to the end of your courses and select the orange Export button.

Can I print a report with a date range?
No, the report contains a complete list all your courses, in date order.

How long will I have access to my courses and credit letters?
Once you purchase a course, your course and credit letter will always be available.

Live Conferences Questions
How do I sign up for live 1-A conferences?
Click on Upcoming Conferences along the top or select desired conference from the Conferences and Workshops box in left hand column; You will be directed to our Oklahoma State Marketplace conference page for detailed information and registration.

How do I get my Category 1-A credit letter?
1-A credit letters will be emailed by the CME office, to participants who have signed in and attested to attending our live conferences.